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  • Send Message Us at pixelnav@gmail.com

FAQ’s

  • General
  • Designing
  • Development
  • Payment
  • Contact
  • What is ‘customized web solution’ provided by Pixelnav?
    Pixelnav understands that no two clients have the same requirement. Be it web development or graphic design, we understand customer’s varied requirements and provide customized solutions as per their needs.
  • I need few banners and one professional logo for my site. How can Pixelnav help me?
    Pixelnav a specialized service for all standard and custom sized banners. We also design animated .GIF and HTML banners. If you have any query regarding design of banners or logos, we can provide you online support to answer your query instantly.
  • need a website but don’t have a domain. Does Pixelnav help in domain booking and web hosting?
    Pixelnav does all kinds of domain booking, web hosting and site registering with proper planning.
  • Pixelnav’s portfolio items are few and do not match with my industry type? Why should I deal with them?
    There are thousands of industry types and it’s not possible for any web designing company to design for all these industries and keep sample work of each in their portfolio section. We always design for your site after doing a lot of online research. In the portfolio section you should look for Pixelnav’s quality of work rather than its quantity.
  • Do you offer special discounts if I order multiple items?
    We have seasonal discount and special offers that are sent to our customers through newsletters. Subscribe to our newsletter and in case you see any special offer, just grab it!
  • What is your project development methodology?
    Every project is unique and requires a fresh approach, but most projects pass through the following project development cycle: Step 1: Requirement Gathering and Analysis Step 2: Consulting for the Right Solution Step 3: Wire framing and Designing Step 4: Development Step 5: Testing & QA Step 6: Support Step 7: Deployment
  • I want to sell an ebook or one music CD. How can Pixelnav help me?
    For selling ebook, Pixelnav designs ebook cover and for marketing CD/DVD, Pixelnav also designs ebox cover. If you want to put these in a sales page, then Pixelnav can design a whole minisite for you.
  • After designing my company’s logo, banners or web pages, how Pixelnav will deliver the output?
    We deliver your draft version within 48-72 hours in business days. After choosing the design we start the finalizing method.  For web design we can upload it into client’s server with free of cost. And for Graphics we deliver it by e-mail with previously mentioned time limit to our clients.  As we know time is an essential part of any project. Clients’ choice about delivery time is always heard and valued.
  • How much time-consuming it is to complete a website?
    The time limit of any web assignment is normally dictated by the client. If you have any time limit in mind we will attempt to assemble it for you. The main general delay in the making of a website is waiting for the content of the pages to be sent to us by the client.
  • Will I be having a full time dedicated developer?
    Yes you will have your own dedicated developers, who will work 180 hours in one month for your project. You can utilize our ready to use IT infrastructure and dedicated leased lines, which will ensure elimination of work interruption.
  • How many developers can I hire for my project? :
    You can hire as many developers as you want. The number of developers that you hire depends entirely on the difficulty and requirements of your project. However, if you have a project with a high level of complexity, then you can hire an entire designing and development team based on your requirements.
  • Do you offer mobile device compatible website?
    Of course, we do! It’s called as Responsive Web Designing. Our experts have hands on latest technology based on HTML5 and CSS3. We develop eye-catching and graphically convincing web designs that fit even on mobile devices. Nevertheless, you may have to specify this in your objectives before the project begins.
  • What design options you provide? Do you provide templates as options?
    Yes, we do provide a few options. However, we encourage our buyers to be precise in their requirement and elements on the website depending upon what, we develop a few options. This saves time and money and fastens the process of web development.
  • What do your websites cost?
    To get a better idea of the cost of what you want to build, give us a quick phone call. We’ll ask you a few questions about the nature of the site, what sort of interactivity the site will have, your graphic design needs, etc. Then we’ll be able to give you a ballpark figure. If you’re still interested, we’ll come to your place of business and come up with a firm quote.
  • What are your payment steps?
    We require 50% deposit of the contract value at the time of starting the project. When you’ll approve design and complete coding the whole site then we’ll show you the site from our server. After your approval you need to pay remaining 50% to enable us to transfer the whole site to your server.
  • Do you have a refund policy?
    We will make a complete refund of your money if you are not 100% satisfied with our work.
  • Are there any hidden charges in Pixelnav’s design process?
    Transparency about our services and charges is our asset. What is written in this site regarding payment, we just go according to that. Only for our extra effort, more than two times product revision facility and customized solution providing, we charge extra.
  • What is the payment process?
    We accept payment from the customers through Paypal. If the customer is not suitable for Paypal mode of payment, he can pay us through online bank transaction.
  • Why should I disclose all private information about the project to Pixelnav, even if they are risky share with anybody?
    We hate spam and data theft. All your private data will remain secured by Pixelnav and its employees. To provide you accurate solution, we need to understand your process and product information thoroughly. If you tell us better what you want, we can help you better in providing solution.
  • What support Pixelnav will provide after the contract is over?
    If you further wish to continue our service then Pixelnav team will contact you after 48 hours of end of product. Also you can make a new contract with us for upgradation of your product for the future.
  • What type of assistance do you give us?
    You can get support from us through e-mail, over telephone and also via live Skype chat.